Returns & Refunds

HappyASP LLC
Effective date: November 13, 2026

1. Custom orders and final sales

Our physical products are made, personalized, or printed to order after payment. We do not offer change-of-mind returns or exchanges for these products. Digital downloads are also final sale for change-of-mind purposes.

This policy does not exclude remedies required by law for defective, incorrect, undelivered, or materially nonconforming purchases, or other circumstances where a refund is legally required.

2. Custom products and approved proofs

Please check your specifications, personalization, delivery details, and any proof carefully before approval. We generally cannot offer a free remake or discretionary refund for an error supplied or approved by the customer. If we make a production error or fail to follow agreed specifications, contact us so we can assess and resolve it.

3. Damage, defects, or incorrect items

Email happyaspllc@gmail.com as soon as possible, preferably within 5 calendar days of delivery. Include your order number, a description of the problem, and clear photographs of the product, packaging, and shipping label. A video may help if reasonably available, but is not mandatory. You can also begin a request through our Contact form; it does not accept attachments, so send photographs or videos by email when requested.

Keep the item and packaging while the claim is reviewed. The five-day request helps us investigate quickly and support carrier claims; it does not shorten a statutory deadline or automatically remove rights if you contact us later.

After review, an appropriate solution may be repair, a corrected print, a 3D reprint, replacement, or a refund where appropriate or required by law. We do not require you to accept a remedy that limits a mandatory legal right. If a return is necessary because of our error or a verified defect, we will provide instructions and arrange or cover reasonable required return shipping. Do not send items back without contacting us first.

Normal 3D-print layer lines or minor process variations are not automatically defects, provided the product meets its description, agreed specifications, and applicable quality requirements.

4. Digital downloads

We do not offer discretionary refunds simply because a downloaded file is no longer wanted, purchased by mistake, or incompatible with requirements disclosed before purchase. Please review formats and software requirements before ordering.

If a file is corrupt, inaccessible, incorrect, or does not match its description, contact us with your order number and error details. We will assess the issue and may provide technical assistance, a corrected file, or an alternative download link, including Google Drive where appropriate. If the issue cannot be resolved, we will provide any remedy required by law.

Personal-use purchases do not include commercial rights. Commercial use requires the applicable separate license.

5. Service cancellations and paused projects

You may request cancellation by email. Once service work has begun, payments are non-refundable for voluntary cancellation to the extent permitted by law. Before work begins, requests are reviewed individually. This does not eliminate remedies for our breach or nonperformance or any legally required refund.

Installment work stops before the next unpaid stage. The 30-day project-pause process, expiration of discounts on unfinished unpaid work, and protection of fully paid scope are explained in our Terms & Conditions.

6. Shipping problems and refunds

Report missing or disputed deliveries to us as well as to the carrier. We will review available tracking information and assist with a carrier investigation where needed. Responsibility and any remedy depend on the facts, agreed shipping terms, and applicable law. A tracking scan or involvement of a carrier does not by itself eliminate all seller obligations.

If we cannot ship within the applicable promised period, we will provide the delay notice and cancellation or refund options required by law. See our Shipping & Delivery Policy.

7. Processing refunds

When a refund is due, we will confirm the amount and process it promptly to the original payment method where possible, within the applicable legal deadline. Bank or payment-provider posting times may vary. We will not substitute store credit for a legally required monetary refund without your agreement where such agreement is permitted.

Contact: happyaspllc@gmail.com or our Contact form.