Shipping & Delivery

HappyASP LLC
Effective date: November 13, 2026

1. Delivery area

We currently ship physical products within the United States to addresses supported by the available shipping service. Address eligibility, shipping methods, and charges will be confirmed at checkout or in your accepted estimate before payment. International shipping is not currently offered.

Availability depends on destination, product, and carrier service. Alaska, Hawaii, territories, PO boxes, and military addresses are not automatically guaranteed service by this policy. If checkout does not provide a shipping option for your address, contact us before purchasing a physical item. Local pickup is available only if separately confirmed in writing.

2. Production and preparation

Products are custom-made or printed after payment. Standard production and preparation usually takes 1–7 business days after payment and receipt of all required materials, specifications, and approvals. This is separate from the carrier’s transit time.

Complex projects, larger quantities, or special materials may require longer. Any different dispatch estimate must be communicated before ordering or separately agreed as required by law. Service-project deadlines are specified in the project agreement and are not governed by the physical-product estimate above.

If a required proof or client response is outstanding, we will explain its effect on the schedule. We will not use an indefinite approval condition to avoid an already-promised shipping deadline. Business days are Monday through Friday, excluding applicable public holidays.

3. Carriers, charges, and tracking

We arrange shipment from Sacramento, California, using the carrier service confirmed for your order. Services may include USPS, UPS, FedEx, or another agreed provider; this is not a promise that all are available at checkout.

The selected service and total shipping charge must be shown before payment or included in your accepted estimate. Automatic carrier-calculated checkout rates are not currently operational. For a physical order without an available checkout rate, contact us for shipping confirmation before payment. An absent shipping charge does not mean free shipping. We will not add an undisclosed shipping charge after you have accepted and paid for an order.

We will provide tracking information when available. Label creation does not necessarily mean the carrier has received the parcel.

4. Transit estimates and delays

Carrier delivery estimates are not guaranteed arrival dates unless a specific guarantee is expressly included in the order. Weather, holidays, routing, and other disruptions can affect transit. If you need an item for an event, contact us before ordering; do not assume an arrival date without written confirmation.

If we cannot dispatch within the applicable promised period, we will notify you, explain revised timing, and offer delay-consent and cancellation/refund options required by law. Where no dispatch period was promised, the applicable legal default applies. We do not automatically replace the original deadline with a new one without following the required process.

5. Address accuracy and returned parcels

Please provide a complete, accurate address and contact us immediately if it needs correction. We cannot guarantee changes after production or shipment. If a parcel is returned because of incorrect customer-provided information or failure to collect it, reasonable reshipping costs may apply after we explain and agree on the next step. If we caused the addressing error, we will arrange an appropriate correction at our expense. Mandatory consumer rights remain unaffected.

6. Lost parcels or delivery disputes

If tracking stops updating or an order has not arrived, contact happyaspllc@gmail.com with your order number. If a parcel is marked delivered, check with household members, your building reception, and the carrier, then tell us if it remains missing. We will review the circumstances and assist with necessary carrier inquiries or claims.

Loss, replacement, and refund decisions depend on the circumstances, agreed shipping terms, and applicable law. We do not treat every parcel as solely the customer’s responsibility once a shipping label is created or a carrier is involved.

7. Damage on arrival

Please report visible damage as soon as possible, preferably within 5 calendar days of delivery, with photographs of the item, packaging, and shipping label. Keep the packaging for any investigation. This requested reporting period does not eliminate rights or remedies available under applicable law. See our Returns & Refunds Policy for the resolution process.

8. Digital delivery

Digital purchases are normally made available automatically after successful payment through the download method provided for the order. Payment review or technical issues may delay access. Contact us if expected access is missing. We may provide an alternative secure link, including Google Drive where appropriate. Digital products do not require physical shipping.

9. Questions

Email happyaspllc@gmail.com or use our Contact form with your order number and delivery question. The form does not accept attachments; supporting photographs can be supplied by email.